Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@mchambersmusic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@mchambersmusic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mchambersmusic.com.
Shipping & Returns Policy
Effective Date: September 11, 2026
Thank you for shopping with M Chambers Music. Our merchandise is produced on demand, which allows us to offer a wide range of designs without maintaining traditional warehouse inventory.
Shipping
Order processing
Most orders are produced and prepared for shipment within 2–7 business days, excluding weekends and holidays. Production time begins after your order is successfully placed.
Shipping times
After production:
- United States: approximately 3–7 business days
- International: approximately 7–20 business days, depending on destination, customs, and carrier conditions
Shipping times are estimates and are not guaranteed delivery dates.
Shipping costs
Shipping charges are calculated at checkout based on the products and destination.
For U.S. orders, free shipping is available on orders of $14.99 or more under the current shipping offer.
International shipping rates are calculated at checkout.
Shipping carriers
Depending on the destination and product, orders may be shipped using USPS, UPS, or another available carrier or delivery service.
Tracking
When your order ships, we will send a shipping confirmation email containing tracking information when tracking is available. Please allow up to 24–48 hours for tracking information to begin updating.
International orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless specifically stated at checkout.
Shipping delays
Delivery may occasionally be delayed because of weather, customs processing, carrier disruptions, or other circumstances outside our control. If your order appears significantly delayed, contact us at hello@mchambersmusic.com and we'll help investigate the shipment.
Returns & Refunds
Because our merchandise is produced specifically after an order is placed, we generally do not accept returns for change of mind, incorrect size selection, or ordering the wrong item.
Please review product descriptions, size information, and product details carefully before placing your order.
Damaged, defective, or misprinted items
If your item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days of delivery at:
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
After reviewing the issue, we may provide a replacement or refund as appropriate.
Incorrect item
If you receive an item different from what you ordered, contact us within 30 days of delivery. We'll review the order and work with you to correct the problem.
Wrong size or change of mind
Because products are made to order, we generally cannot accept returns or provide refunds simply because:
- You selected the wrong size
- You changed your mind
- You no longer want the item
- You ordered the wrong product
If you believe there are exceptional circumstances, contact us and we'll review the situation on a case-by-case basis.
Lost packages
If tracking indicates that a package has been lost or there has been an extended delivery issue, contact us at hello@mchambersmusic.com. We'll work with the appropriate carrier or fulfillment provider to investigate.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Legal rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or waived under applicable law. Where applicable law provides additional cancellation, return, refund, warranty, or other consumer rights, those rights will apply.
Contact
M Chambers Music
1009 Juanita Lane
Blue Ridge, VA 24064
United States
Email: hello@mchambersmusic.com
Phone: 540-467-1278