Shipping policy
# Shipping & Returns
**Effective Date: September 11, 2026**
Thank you for shopping with M Chambers Music. All of our merchandise is made to order and printed on demand. This allows us to offer a wide range of designs without maintaining traditional warehouse inventory.
## Shipping
### Order Processing
Most orders are printed and prepared for shipment within **2–7 business days**, excluding weekends and holidays.
Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.
### Shipping Times
Estimated delivery times after your order has been processed:
- **United States:** 3–7 business days
- **International:** 7–20 business days, depending on destination, customs, and carrier conditions
These are estimated transit times and are not guaranteed delivery dates.
### Shipping Costs
Shipping charges are calculated at checkout based on the order and destination.
**U.S. orders of $14.99 or more qualify for free shipping** under our current shipping offer.
International shipping rates are calculated at checkout.
### Shipping Carriers
Orders may be shipped using USPS, UPS, or another available carrier or delivery service depending on the product and destination.
### Tracking
A tracking number will be emailed when your order ships, when tracking is available. Please allow up to 24–48 hours for tracking information to begin updating.
### International Orders
International orders may be subject to customs fees, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping charge unless specifically stated at checkout.
### Shipping Delays
Weather, customs processing, carrier disruptions, and other circumstances outside our control may occasionally delay delivery.
If your order appears significantly delayed, contact us at **hello@mchambersmusic.com** and we'll help investigate the shipment.
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# Returns & Refunds
Because our merchandise is produced on demand, we generally do not accept returns for **change of mind, incorrect size selection, or ordering the wrong item**.
Please review product descriptions, sizing information, and product details carefully before placing your order.
### Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within **30 days of delivery** at:
**hello@mchambersmusic.com**
Please include your order number, a description of the problem, and clear photographs showing the issue.
After reviewing the issue, we may provide a replacement or refund as appropriate.
### Incorrect Item
If you receive an item different from what you ordered, contact us within 30 days of delivery.
We will review the order and work with you to correct the problem.
### Wrong Size or Change of Mind
Because our products are made to order, we generally cannot accept returns or provide refunds simply because:
- You selected the wrong size
- You changed your mind
- You no longer want the item
- You ordered the wrong product
If you believe there are exceptional circumstances, contact us and we'll review the situation on a case-by-case basis.
### In-Person Purchases
If you purchased merchandise directly from us at a show or event, sizing exchanges may be available at the merch table, subject to availability.
### Lost Packages
If tracking indicates that a package has been lost or there has been an extended delivery issue, contact us at **hello@mchambersmusic.com**.
We will work with the appropriate carrier or fulfillment provider to investigate.
### Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
### Legal Rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or waived under applicable law.
Where applicable law provides additional cancellation, return, refund, warranty, or other consumer rights, those rights will apply.
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# Contact
**M Chambers Music**
1009 Juanita Lane
Blue Ridge, VA 24064
United States
**Email:** hello@mchambersmusic.com
**Phone:** 540-467-1278
**Business Hours:** Monday–Friday, 9:00 AM–5:00 PM Eastern Time